Support Ticket System Changed

Dear Valued Customers,

We are excited to announce that we have recently introduced a new ticketing system to enhance our customer service experience. This new system will allow us to better manage and track your support requests, ensuring that your needs are met in a timely and efficient manner.

It features optimisations and automations allowing a better connection to our team. The new ticketing system gives us the opportunity to better organise and distribute our tasks to improve the quality of our technical assistance. Once you submit a request, you will receive an email confirmation with a unique ticket number, which you can use to track the progress of your request.

Our team is dedicated to providing you with the best possible service and support, and we believe that this new ticketing system will help us achieve this goal. We appreciate your continued business and we will continue to work hard to ensure that your experience with our company is a positive one. 

Please sign up or sign in at the following website:

If you have an active Abrites Support Plan Service (SPS), please contact us at for authorization.
Please do not forget to include your AVDI ID in the email (e.g. 1745AC).

If you want to renew your Abrites Support Plan Service (SPS), please contact us at or follow this link:

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